Date of last update: May 25, 2018
By this charter (hereinafter “the Charter”), VHS (hereinafter “the Company”) defines and informs its customers and users of the e-commerce site www.compactor.fr (hereinafter “the Site”) of how the Company uses and protects the personal information it collects from them.
The Charter may be modified or updated at any time by the Company, in particular with a view to complying with any legislative, regulatory, jurisprudential or technological developments. The update date will be indicated at the top of the new Charter. These modifications are binding on the user, so they should regularly consult the Charter and use of cookies to be aware of any modifications.
1. Who is responsible for processing your personal data?
The data controller is the VHS Company, with capital of €20,000, registered with the RCS of Lille Métropole under number 492 691 431 with its head office located at rue des Frères Lumières, 59160 Lomme.
The email address on which we can also receive your correspondence relating to the protection of your personal data is as follows: customerservice@compactorstore.com .
2. Why do we collect your data?
Your personal data is necessary for us, and is therefore collected, for the following purposes:
- Managing your orders: The information and data concerning you are necessary for the management of your order and our commercial relations. They are mandatory in order to be able to provide you with the service you request from us: order, pay, deliver, manage disputes or product guarantees, contact you if necessary.
- Payment for your orders: Secure payment allows rapid processing of your orders while ensuring your security. At the time of payment, you are automatically directed to the server of our banking partner. The transaction goes into secure mode guaranteeing the confidentiality of the information provided. The TLS encryption protocol guarantees that your banking details (credit card number, expiry date and cryptogram), encrypted on your own computer, do not pass under any circumstances either on the network or even within the Company. This is why you will be asked for these again for each new transaction. Our banking partner has the option, without our being able to intervene, to refuse any payment.
- Sending newsletters and commercial prospecting electronically: When creating your account, you can subscribe to the newsletter and thus choose to be informed at regular intervals of privileged offers, private sales and new collections offered on the Site. For this purpose, we need you, as the holder of the email address, to confirm your consent to receive the newsletter. You can withdraw your consent and unsubscribe at any time by clicking on the link provided for this purpose located at the bottom of each newsletter. As an exception to the above and in accordance with article L 34-5 of the Postal and Electronic Communications Code, we can send you commercial prospecting electronically, even if you have not given your prior consent, on the condition that you are already a VHS customer, that you did not object to receiving commercial prospecting when creating your account and that the prospecting concerns products or services similar to those that we have already provided to you. You can unsubscribe at any time by clicking on the unsubscribe link provided in each mailing.
- Email alerts: If you make purchases on VHS, if you create a basket on the site, if you save products in your “WishList”, if you recommend one or more products to friends, you will receive alerts and product suggestions via email. You will receive these emails even if you are not subscribed to our newsletter. In this way, we would like to send you personalized information on the products in our range, which may be of interest to you based on your latest purchases or interests expressed on products. If you no longer wish to receive product suggestions or, generally, any advertising messages, you can object to this at any time. A notification in text form (by e-mail or post), addressed to the contact details mentioned in paragraph 1 of the Charter, is sufficient. You will also find an unsubscribe link in each email.
- Your comments, opinions and questions about products: This service allows our registered customers to leave a review on the Site for a product purchased or to ask a question about a product offered by the Site and to share their experience. Posted opinions and questions are publicly accessible and available on the Site at any time. The customer who uses these features therefore authorizes the Company to publish and communicate his opinion or question on the product on the Site. The opinion must not constitute a message of a defamatory, insulting, tortious, vulgar, slanderous nature towards third parties, natural or legal persons, racist, inciting discrimination, damaging the honor/reputation of others , violent or pornographic, and more generally, not in compliance with current legislation. As such, the Company reserves the right to delete any notice that does not comply with the provisions mentioned above.
- Your shares on social networks and links to third-party sites: The Site may contain links to different sites and social network platforms managed on third-party servers, by people or organizations over which we have no control (example illustrating the will of the Company: Facebook, Pinterest, etc.). Therefore, the Company cannot under any circumstances be held responsible for the way in which your data will be stored or used on the servers of these third parties. We advise you to read the applicable personal data protection policy of each third-party website to which you access via the Site in order to assess the way in which your data will be used.
3. What data do we collect and when do we collect it?
We collect data from any user of the site, whether a simple visitor or connected customer with an account, while browsing, consulting or ordering on our site.
We collect data directly when:
- you create a customer account
- you subscribe to our newsletters or alerts offered on the Site
- you place an order
- you put products in your shopping cart, with a view to a future purchase
- you write a comment, an opinion, a question on the Site
- you contact our “customer service”
- you browse the Site
- when you create a “WishList” and add products to it
- you fill out a form
- you click on a button with a link to a social network (Facebook, Pinterest, etc.).
You can visit the Site without providing any personal information about yourself. However, you will not be able to benefit from most of the services provided by the Site.
To be able to place an order, the creation of a customer account is mandatory. It is then necessary to provide the following data to create your account: gender, last name, first name, email, password, date of birth, and consent to the data protection policy. You must then indicate your billing and delivery address. To process your order, we need your correct name, address and payment details. We need your email address and telephone number to be able to confirm receipt of your order and its shipment, and more generally to communicate with you. Additionally, we use your email address for identification (as a login ID) when you log in to your customer account.
Like most other commercial websites, we also collect your data indirectly and automatically, through “cookies”.
Through this, we collect and process in particular your IP address, your connection and browsing data, preferences and interests, confirmations of receipt and reading of e-mails, information on your connection terminal ( computer, tablet, telephone) and on your Internet connection (example: type and version of your browser, operating system), the date and time, the products that you have viewed or searched for.
Other data may also be collected by our subcontractors; this is the case with updated information from our carriers and other third parties on deliveries and addresses that we use to update our databases, optimize the execution of your next orders and be able to communicate more easily.
4. How long do we keep them?
The Company only keeps your data for the period necessary for the purposes set out in Article 2 and in accordance with legal and regulatory provisions. This retention period is not the same depending on the data in question, the nature and purpose of the collection being likely to cause this duration to vary. Likewise, certain legal obligations impose a specific retention period.
When you subscribe to the newsletter, we keep your email address until you unsubscribe.
With regard to your user account, your billing data, and all documents related to an order, are kept for a period of ten (10) years from the end of the fiscal year during which you have placed your order.
We keep the rest of your data for a period of five (5) years from the end of our relationship. The time limit starts from either your last order, or your last connection to the customer account, or your last call to customer service, or sending an email to customer service, or clicking on a link hypertext of an email sent by VHS, or of placing products in the basket without consummating the purchase, or finally of a positive response to an email asking if you wish to continue to receive commercial prospecting at the end of the period of five (5) years.
When you request it, your Site user account will be deactivated, and all personal data allowing us to identify you will be anonymized, in fact, we will no longer be able, definitively and irreversibly, to identify or contact you. Only billing data will still be accessible for a period of ten (10) years.
Beyond the retention periods mentioned above, your data will be anonymized to be kept for statistical purposes only.
5. Who are the recipients of your data and how is it protected?
The Company does not sell the personal data of users of the Site and its services.
Only the Company is the recipient of your personal information. These, whether in individual or aggregate form, are never transmitted to a third party, with the exception of the police authorities in the context of legal requisitions concerning the fight against fraud and the subcontractors to which the Company uses. appeal for the proper execution of the services rendered.
The Company uses subcontractors in particular for the following services:
- secure payment on the site
- delivery of your orders
- storage of data and the Site
- carrying out maintenance and technical development operations on the Site
- sending and tracking promotional newsletters
- personalization of our marketing and advertising campaigns
- collecting customer reviews
All subcontractors, service providers or other third parties mentioned above are obliged by contractual obligations to respect the confidentiality and protection of data and to process them only for the purposes for which the Company transmits them.
Your data is stored on secure servers and protected by firewalls and antiviruses. We have implemented technical and organizational measures intended to guarantee the security and confidentiality of your data against accidental loss and against unauthorized access, use, modification and disclosure. Given the particularities inherent to the Internet, it is however impossible for us to guarantee optimal security of the exchange of information on this network.
We strive to protect your data, but we cannot guarantee the absolute security of information transmitted to the Site. You agree that you transmit your data at your own risk. We cannot be held responsible for non-compliance with the confidentiality settings or security measures in place on the Site.
As such, you agree that the security of your information is also your responsibility. For example, it is your responsibility to keep secret the password allowing you to access your user account. Do not under any circumstances disclose it to third parties. Likewise, be careful when disclosing information in the public sections of the site, which can be consulted by any user of the Site.
6. Transfer of data outside the EU
You are informed that data concerning you may be transmitted by the Company for the purposes defined in these conditions to companies located in countries outside the European Union which do not present an adequate level of protection with regard to the protection of personal data. . Prior to transfer outside the European Union, the Company will implement any procedure required to obtain the guarantees necessary to secure such transfers.
Transfers outside the European Union may be carried out in particular within the framework of the following activities:
- customer relations activities
- exploitation of data towards social networks
- IT services
7. What are your rights regarding your personal data and how can you exercise them?
As a person affected by the processing of personal data you have the following rights:
- Under Article 15 of the GDPR, you have a right of access to personal data concerning you.
- Under Article 16 of the GDPR, you have the right to rectify, as soon as possible, inaccurate personal data. You have the right to request that this data be completed.
- Under Article 17 of the GDPR, you have the right to erasure of personal data to the extent that processing is not necessary for:
- the exercise of the right to freedom of expression and information
- compliance with a legal obligation
- a reason of public interest
- the establishment, exercise or defense of legal rights
- Under Article 18 of the GDPR, you have the right to restriction of processing in cases where:
- you dispute the accuracy of the data
- the processing of data is unlawful but you object to their erasure
- we no longer need your data but they are still necessary for the establishment, exercise or defense of your legal rights.
- Under Article 21 of the GDPR, you have the right to object to data processing.
- Under Article 20 of the GDPR you have the right to receive your data in a structured, commonly used and machine-readable format (right to data portability).
- Under Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority.
8. Cookie policy
Our cookie use policy allows you to better understand the provisions that we implement regarding navigation on the Site. It informs you in particular about all the cookies present on the Site, their purpose and gives you the procedure to follow to configure them.
- General information on cookies present on the Site: As publisher of the Site, we install a cookie on the hard drive of your terminal (computer, tablet, mobile, etc.) in order to guarantee you navigation fluid and optimal on our site. “Cookies” (or connection cookies) are small text files of limited size which allow us to recognize your computer, tablet or mobile in order to personalize the services we offer you. The information collected through cookies does not in any way identify you by name. They are used exclusively for our own needs in order to improve the interactivity and performance of the Site and to send you content adapted to your interests. None of this information is communicated to third parties except when the Company has obtained your prior consent or when the disclosure of this information is required by law, by order of a court or any administrative authority. or judicial authority empowered to take cognizance of it.
- Configuring your cookie preferences: When you first connect to our site, a banner briefly presenting information relating to the deposit of cookies and similar technologies appears at the bottom of your screen. This banner warns you that by continuing to browse the Site (by loading a new page or by clicking on various elements of the Site for example), you accept the storage of cookies on your terminal. You are also deemed to have given your consent to the deposit of cookies by clicking on the “I accept” icon to the right of the banner at the bottom of your screen. If you accept it, this banner will be displayed once a year, to renew your consent. If you do not accept it, it will be displayed each time you visit. Depending on the type of cookie in question, obtaining your consent to deposit and read cookies on your terminal may be imperative.
has. Cookies exempt from consent –
In accordance with the recommendations of the National Commission for Information Technology and Liberties (CNIL), certain cookies are exempt from the prior collection of your consent to the extent that they are strictly necessary for the operation of the Site or have the exclusive purpose of enabling or facilitating the communication by electronic means. These include session ID and authentication cookies. These cookies are entirely subject to this policy to the extent that they are issued and managed by the Company.
b. Cookies requiring the prior collection of your consent –
This requirement concerns cookies issued by third parties and which are qualified as “persistent” insofar as they remain on your terminal until they are deleted or expire. As such cookies are issued by third parties, their use and deposit are subject to their own privacy policies, a link to which you will find below. This cookie family includes audience measurement cookies, advertising cookies, as well as social network sharing cookies (notably from Facebook). Audience measurement cookies establish statistics concerning the frequentation and use of various elements of the Site (such as the contents/pages that you have visited). This data contributes to improving the ergonomics of the Site.
Several measurement tools are used on the Site:
Google Adwords whose privacy policies are available here:
Adwords Help – Collect and use data Adwords Help – Rules for personalized advertising Adwords Help – Clear cache and delete cookies
Google Analytics whose privacy policy is available here:
Google Analytics: protection of your data
Social network sharing cookies are issued and managed by the publisher of the social network concerned. Subject to your consent, these cookies allow you to easily share part of the content published on the Site, in particular via a sharing application “button” depending on the social network concerned.
Four types of social network sharing cookies are present on the Site:
- Facebook, whose privacy policy is available here: https://fr-fr.facebook.com/policies/cookies/
- Twitter, whose privacy policy is available here: https://support.twitter.com/articles/20170518#
- YouTube, whose privacy policy is available here: https://support.google.com/youtube/answer/32050?hl=en
- Instagram, whose privacy policy is available here: https://help.instagram.com/155833707900388
- Pinterest, whose privacy policy is available here: https://policy.pinterest.com/fr/cookies
- You have various cookie setting tools at your disposal.
Your browser also allows you to delete existing cookies on your terminal or to notify you when new cookies are likely to be placed on your terminal. These settings have no impact on your browsing but cause you to lose all the benefits provided by the cookie. Please take note below of the multiple tools available to you so that you can configure the cookies placed on your terminal.
Each Internet browser offers its own cookie management settings.
To find out how to modify your cookie preferences, you will find below the links to the help necessary to access the menu of your browser provided for this purpose:
- Chrome: Delete, allow and manage cookies in Chrome
- Firefox: Enable and disable cookies
- Internet Explorer: Delete and manage cookies
- Opera: Cookies
- Safari: Safari for MacOS, manage cookies and website data
You also have the possibility of controlling the storage of cookies on your smartphone within the rules of the operating system.
- On iOS: Safari for iOS, deletion of history, cache and cookies
- On Android: Delete, allow and manage cookies in Chrome
For further information regarding cookie control tools, you can consult the CNIL website: Cookies, tools for controlling them For any questions or additional requests for information relating to this cookie policy, please kindly contact us by any means using the contact details mentioned in article 1 of the Charter.